FAQ

Questions frequently asked about accommodation.Please read before you contact us.

Regarding inquiries, it may take some time to respond.
Email:front-1@hanno-heritagehotel.com
If you are in a hurry, please call (042-975-1313).

About accommodation

Q: When will my cancellation fee be charged?	A: For individual accommodation reservations, you will receive a cancellation fee of 20% on the previous day's contact, 100% at the day's message, and 100% if you do not contact us. Regarding reservations for group accommodation, it is as shown in the table below. ※100% cancellation fee will be charged from the time of reservation during the special period from 10/24 to 10/31 every year.

Q: Is the bathroom of the room a unit bus?	A: Single A and Single B rooms are unit buses.Twin A, Twin B, Princess, and Forest Fairy have separate bathtubs and showers.

Q: Do you have a parking lot?	A: There is no parking lot dedicated to the hotel, but if you use "Seibu Smile Park" (7th floor building parking lot) located at the north entrance of Hanno Station, if you stay, use it for 24 hours \ 800 from receipt You can get it.We will process at the hotel front desk.

Q: Can I stop a large bus?	A:When you come by bus or bus, you will be asked to come through the area where large vehicles are prohibited, so Traffic Permission for Restricted Road" from the "Saitama Prefectural Police Website(Traffic-prohibited section:7-11 Yanagi Town, Hanno City, Saitama Prefecture ~ 11-8 Naka Town). The application process takes about a week, so please apply as soon as possible. ※Please note that we are not responsible for accidents caused by traffic without applying for permits. ※As there are times when we make parking spaces, please contact us in advance, thank you. Permit is unnecessary when using Hanno Station south exit only by transfer without parking. You can not get on and off the car at the roundabout at Hanno Station north entrance.

Q: Can I stop a large bus?

A:When you come by bus or bus, you will be asked to come through the area where large vehicles are prohibited, so Traffic Permission for Restricted Road" from the "Saitama Prefectural Police Website(Traffic-prohibited section:7-11 Yanagi Town, Hanno City, Saitama Prefecture ~ 11-8 Naka Town). The application process takes about a week, so please apply as soon as possible.
※Please note that we are not responsible for accidents caused by traffic without applying for permits.
※As there are times when we make parking spaces, please contact us in advance, thank you.
Permit is unnecessary when using Hanno Station south exit only by transfer without parking.
You can not get on and off the car at the roundabout at Hanno Station north entrance.

Q: What time is breakfast?	A: It will change from 7:00 in the morning to 9:00.(Last order 8:30) Breakfast will be served from 7:30 to 9:30 from 1/1 to 1/3. ※The buffet may be suspended due to various reasons such as maintenance.Please contact us.

Q: Do you have dinner?	A: There is a Japanese restaurant in the hotel. ※It may be suspended due to various circumstances such as charter sales and maintenance.Please contact us.

Q: Do you have a public bath?	A: I'm sorry.There is no public bath.

Q: Can I pay with a card?	A: Payment is possible with various cards for personal accommodation and restaurant use.(Banquets and training use are excluded.) Available cards, Visa, Mastercard, JCB, American Express, Diners Club Card

Q: Do you have a launderette?	A: I'm sorry.It is not in the hotel.

Q: Do you have a massage?	A: I'm sorry.Massage is not done.

Q:Can I use Wi-Fi?	A:Yes.Wi-Fi is available.We also rent a LAN cable (wired) at the front desk.

Q:Is QR code payment available?	A:Yes.Only PayPay is available.

Q.:Can the hotel book a taxi?	A.:We are not affiliated with any taxi company.We apologize for the inconvenience, but please make a reservation for the taxi yourself. 0570-07-8180(Seibu Hire)

Q:Is there a space where I can smoke in this facility?	A:I am sorry.There is no place to smoke in this facility other than the smoking rooms of your stay.In addition, the guest room floors of this facility have both non-smoking and smoking rooms.There are no non-smoking floors available.
Q: Can I send my luggage in advance?	A. Yes, you can.However, please be sure to write the name of the representative guest in the name field on the form.We may not be able to accept your order if your name is not provided. Also, it would be helpful if you could call or email us in advance when sending a package.

【Accommodation reservation details】

1. Welcome email (will be sent from 2 days before your stay to the day of your stay.)

"Rakuten" ⇒ Customers can choose to receive the product at their own discretion.If you would like to receive your order, please enable this option using Rakuten's functionality.If you select pick-up, your package will arrive 7 days and the day before your stay.

"Jalan" / "Official Website" ⇒ Members will receive their tickets two days before their stay.

"Ikyu.COM" ⇒ There is no welcome email.Please make sure to check your reservation confirmation as it will arrive on the day you make your reservation.

※1　If you have spam filters or domain-specific reception settings set up, you may not be able to receive welcome emails from various sites.

※2　If you do not show up at the front desk by the check-in time, we will not call you.Please be careful not to forget to cancel or make duplicate reservations.

【lost item】

Storage period for lost items
In accordance with the Lost Property Act, the period will be three months in principle.
Please understand that if it is more than three months old, it will be disposed of.
For privacy reasons, we will keep your belongings at the hotel until you contact us. However, we may contact you if you leave valuables (wallet, keys, credit cards, etc.).

If you choose to have your lost property mailed, the shipping costs will be borne by you.